Welcome
Hello and welcome!
My name is Nadene Parker and I am The Heart Centred Therapist.
The purpose of this page is to provide information about confidentiality and privacy. There will also be information regarding services, fees, and how to provide feedback.
If you have any questions regarding the information below, please don't hesitate to reach out:
Services, Fee and Payment Information
Sessions are held in-person, online or via phone. In-person sessions occur at The Bolands Centre: 14 Spence Street, Cairns City.
Standard one-on-one counselling sessions go for approximately 50 minutes and cost $185.00.
For clients with a Mental Health Care Plan from their GP, the rebate is $85.20, making the out-of-pocket expense $99.80.
Payment is required upon completion of the appointment and can be made via direct deposit or debit/credit card. For in-person appointments, payment can also be made in cash if the exact amount is provided, as no change is kept on premises.
The first session will focus on getting to know one another and your reasons for attending counselling. We will identify your goals and create a plan to address them collaboratively.
I am a registered provider with WorkCover QLD and Victims Services NSW. If you are receiving support from either of these agencies, please let me know, as sessions may be fully or partially covered.
If you have private health insurance, you may be eligible for a rebate—please check with your provider.
There may be times when a therapist and client are not the best match. If I feel that I am not the right fit, I will have an open discussion with you and recommend alternative services.
The Heart Centred Therapist is not a crisis service. If you need support outside of our scheduled session times, please contact one of the helplines below:
Cancellation Policy
Where possible, please provide at least 24 hours' notice if you need to cancel or reschedule an appointment so the spot is then made available for someone else.
The Heart Centred Therapist understands that things can arise outside of our control, but in cases where two consecutive appointments are cancelled or rescheduled with less than 24 hours’ notice, or in the event of a no-show, a 50% cancellation fee may apply.
A reminder text and email will be sent a day prior to your appointment. Please respond either confirming or cancelling your appointment.
Confidentiality
All information gathered and everything discussed will remain confidential unless one of the following circumstances applies:
If you’re counselling is funded through Victims Services NSW, a report including the number of sessions, presenting issues, goals, interventions, outcomes, and recommendations will be submitted at the end of service provision.
If funded by WorkCover QLD, a final report will be submitted including clinical progress, interventions used, current mental health status, and work capacity.
If you were referred by your GP on a Mental Health Care Plan, then a report including number of sessions, presenting concerns, treatment provided, outcomes, risk status, and recommendations will be submitted to your GP at the end of service provision.
Confidentiality with Young People (16–17 years)
If you are 16 or 17 years old and assessed as capable of giving informed consent, you may access therapy independently. Confidentiality applies as outlined above. If significant concerns arise about your safety or well-being, I may need to involve a parent, guardian, or trusted adult—but will discuss this with you beforehand where possible.
Collection of Information
As part of providing a service to you, I will need to collect and record some personal and sensitive information. This information helps tailor support to your specific needs and circumstances. This includes:
All information is stored securely and in compliance with the Privacy Act 1988. No one else has access to this information unless exceptions to confidentiality apply. Records are kept for 7 years after your last contact if you are over 18. If you are under 18, records are kept until your 25th birthday.
Emergency Contact Information
All clients will be asked to provide an emergency contact. This information will only be used if there are serious concerns for your well-being and only when necessary to ensure your safety.
Technology Use
SMS and email may be used for appointment-related communication. These methods are not encrypted, and you are encouraged to avoid sharing sensitive information through them.
Access to Client Information
Under the Freedom of Information Act 1982, if wishing to access your information, please make a request in writing stating what information you need, along with some identification and submit the request to The Heart Centred Therapist: theheartcentredtherapist@theheartcentredtherapist.com
Feedback
I appreciate receiving feedback as it helps to ensure I am serving my clients in the best way possible. If you have any issues with the service I have provided, I please ask that you make contact with me first, to give me the opportunity to address your concerns. Alternatively, if you feel there has been an ethics breach, please lodge a complaint with the AASW on their website: https://www.aasw.asn.au/about-aasw/ethics-standards/making-a-complaint/
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.