Welcome
Hello and welcome!
My Name is Nadene Parker, and I am The Heart Centred Therapist.
The purpose of this page is to provide information regarding confidentiality and privacy. There will also be information regarding services, fees, and how to provide feedback.
If you have any questions regarding the information below, please don't hesitate to reach out via email: theheartcentredtherapist@theheartcentredtherapist.com or via phone: 0466 878 555.
Service Information
Sessions are provided via phone, online and in-person.
Standard one-on-one counselling sessions go for approximately 50 minutes and cost $185.00.
If you have a mental health care plan, then you will be eligible for the Medicare Rebate. The Medicare Rebate is $85.20, which means the out of pocket cost is $99.80.
The first session will be spent getting to know one another and your reason for attending counselling. From there we will identify your goals and create a plan to address these goals.
The Heart Centred Therapist isn't a crisis service, therefore if needing support outside of our session time, please contact one of the below helplines:
Cancellation Policy
Where possible, please try to give 24 hours notice if needing to cancel or reschedule your appointment so the spot is then made available for someone else.
The Heart Centred Therapist understands that things can arise outside of our control but if two consecutive appointments are cancelled/rescheduled with less than 24 hours notice or if people don't show for their appointment, there may be a cancellation fee of 50% of the session cost.
A reminder text and email will be sent the day before the appointment. Please respond either confirming or cancelling your appointment. If you have booked an appointment online, you also have the option 24 hours before your appointment to cancel or reschedule through the client portal in which you made your booking. You're also welcome to contact me directly on 0466 878 555 or theheartcentredtherapist@theheartcemtredtherapist.com to cancel or reschedule.
Confidentiality
All information gathered and everything discussed will remain confidential unless one of the following circumstances apply:
Collection of Information
As part of providing a service to you, I will need to collect and record some information. The purpose of collecting and storing this information enables me to have all the necessary information needed to identify the best-tailored support/intervention for the individual and their circumstances. This information can include personal information such as name, date of birth, contact details and address, as well as sensitive information, such as sexual orientation, health information and session information.
The information collected comes from the booking platform, any correspondence (SMS, email and phone) between client and therapist, any completed forms, discussions had during sessions and if referred by your GP or another professional, any information mentioned in the referral.
All information is stored securely and conforms to the requirements set out in the Privacy Act 1988. No one else has access to this information other than The Heart Centred Therapist. Information will not be shared or released unless it is subject to one of the above confidentiality exceptions. As per the AASW's (Australian Association of Social Workers) recommendations, all information is stored securely for 7 years if the client is 18 years and above or if the client is under 18 years, then the information is stored securely until their 25th birthday. When it's time for information to be disposed of, this will be done confidentially.
Access to Client Information
Under the Freedom of Information Act 1982, if wishing to access your information, please make a request in writing stating what information you need, along with some identification and submit the request to The Heart Centred Therapist: theheartcentredtherapist@theheartcentredtherapist.com
Feedback
I appreciate receiving feedback as it helps to ensure I am serving my clients in the best way possible. If you have any issues with the service I have provided, I do please ask that you make contact with me first, to give me the opportunity to address your concerns. Alternatively, if you feel there has been an ethics breach, please lodge a complaint with the AASW on their website: https://www.aasw.asn.au/about-aasw/ethics-standards/making-a-complaint/
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